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Try it for $38.00, plus free shipping.

Terms Of Use Effective Date: November 22, 2024

Introduction

Thank you for visiting a website, mobile app or other online service (“Service”) that belongs to and is operated by eSalon.com LLC or one of its subsidiary or affiliated companies (“Site”, “eSalon.com”, “eSalon”, “Us”, “We”, “Our”).

These Terms of Use (“Terms”) affect your legal rights, responsibilities and obligations and govern your use of the Service, are legally binding, limit eSalon’s liability to you and require you to indemnify us in certain situations.

PLEASE READ THESE TERMS OF USE CAREFULLY. BY USING THE SERVICE, YOU AGREE TO RESOLVE ANY DISPUTE WITH US THROUGH MANDATORY INDIVIDUAL ARBITRATION OR SMALL CLAIMS DISPUTE PROCEDURES, AND YOU AGREE TO WAIVE YOUR RIGHTS TO PARTICIPATE IN A CLASS ACTION SUIT OR A JURY TRIAL. PLEASE REVIEW SECTION 14 BELOW REGARDING ARBITRATION CAREFULLY. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH THESE TERMS OF USE, YOU ARE NOT PERMITTED TO USE THE SERVICE. BY USING THE SERVICE, YOU UNDERSTAND AND AGREE TO THESE TERMS.

BY USING THE SERVICE, YOU ALSO ACCEPT AND CONSENT TO ALL PRACTICES DESCRIBED IN OUR NORTH AMERICA PRIVACY POLICY AND CALIFORNIA PRIVACY NOTICE, WHICH MAY BE UPDATED FROM TIME TO TIME.

If you are accessing Our Service in your professional capacity, by visiting or otherwise using the Service in any manner, you acknowledge and agree that you are an authorized representative of the entity on whose behalf you are accepting these Terms and any applicable Additional Terms, and such entity agrees to be bound by these Terms and any applicable Additional Terms. You also acknowledge, agree and consent to Our data practices as described in Our Privacy Statement.

If you do not wish to be bound by these Terms and any Additional Terms, do not use the Service and uninstall Service downloads and applications.

Our Service is not intended for use by anyone under the age of 18, and no one under 18 is permitted to use the Service. If you use the Service, you represent and affirm to us that you are 18 years old or older. We encourage parents and guardians to closely monitor internet use by their children.

Additional Terms

In some instances, additional or different terms, posted on the Service, apply to your use of certain parts of the Service (individually and collectively “Additional Terms”). To the extent there is a conflict between these Terms and any Additional Terms, these Terms will control unless the Additional Terms expressly state otherwise.

Updates to these Terms and Additional Terms

We may prospectively change these Terms and Additional Terms by posting new or changed terms on the Service as more fully explained [Section 16].

Full Terms of Use

1. Ownership and Operation

The Service and all of its content (“Content”), including all copyrights, patents, trademarks, service marks, trade names and all other intellectual property rights therein (“Intellectual Property”), are owned or controlled by eSalon, Our licensors, and certain other third parties. All right, title, and interest in and to the Content and Intellectual Property available via the Service is the property of eSalon, Our licensors or certain other third parties, and is protected by U.S. and international copyright, trademark, trade dress, patent and/or other intellectual property and unfair competition rights and laws to the fullest extent possible. eSalon owns the copyright in the selection, compilation, assembly, arrangement, and enhancement of the Content on the Service. eSalon, in its sole discretion without advance notice or liability, may immediately suspend or terminate the availability of the Service and/or content (and any elements and features of them), in whole or in part, for any reason, in eSalon’s sole discretion, and without advance notice or liability.

2. Intended Geographic Scope

The Service and its Content are controlled from within the United States of America and Canada. Access to the Service from territories where its Content is illegal is prohibited. Those who choose to access the Service from outside the United States and Canada are responsible for compliance with all local laws applicable to them with respect to the Content and operation of the Service. You are responsible for complying with all applicable trade regulations and laws both foreign and domestic. Except as authorized by U.S. and Canadian law, you agree and warrant not to export or re-export the software to any county, or to any person, entity, or end-user subject to U.S. and/or Canadian export controls or sanctions. The brands / products shown on the Service are examples of the brands / products available from companies of eSalon worldwide. eSalon does not warrant that a brand / product shown is also available in your country.

3. Privacy

Our Privacy Policy and California Privacy Notice describe our practices concerning personal information. By accessing or using Our Service, you consent to the practices described in our Privacy Policy and California Privacy Notice.

4. Limited Permission to Access and Use the Service

It is eSalon policy to enforce its Intellectual Property rights to the fullest extent of the law, including seeking criminal sanctions. Your right to use the Service and Content is subject to your strict compliance with these Terms and the Additional Terms. Your right to access and use the Service and the Intellectual Property shall automatically terminate upon any violations. These rights are non-exclusive, limited, and revocable by Us at any time in our sole discretion without advance notice or liability. As your right to access and use the Service and the content is personal to you, you may not assign nor transfer your right; any attempt to do so is void. You may, for your personal, non-commercial, lawful use only (collectively, the following are the “eSalon Licensed Elements”):

Any unauthorized use or abuse of these intellectual property or works is expressly prohibited and constitutes a violation of trademark law, copyright law, other intellectual property rights or unfair competition law.

5. Service and Content Restrictions

The Service may enable you to create an account, and using certain features of the Service may require you to create an account. By creating an account with Us, you represent, warrant, and covenant that: (a) you are at least 18 years of age; (b) you have not previously been suspended or removed from any Service We offer; (c) your registration and your use of the Service is in compliance with these Terms and all applicable laws, rules, and regulations; and (d) all information you provide is accurate and complete, and you will keep it accurate, complete, and up-to-date at all times.

Each user who creates an account on the Service is responsible for keeping the account information – including login credentials – secret and confidential. You are solely responsible for maintaining the confidentiality of your account, including your username and password, and you agree that you are solely responsible for any and all activity that occurs in, through, and/or using your account, be it authorized or unauthorized. For example, if you permit others to know or use your account credentials, you agree to these Terms on behalf of all other persons who use the Service under your account.

You agree that We, in Our sole discretion, may terminate, suspend, or disable your account at any time and for any or no reason, in Our sole discretion, (i) if We believe you have violated or acted inconsistently with these Terms, (ii) in order to comply with applicable law, or (iii) in any other circumstances We deem appropriate, even if access and use continues to be allowed to others. Upon such suspension or termination, you must immediately discontinue use of your account. Further, you agree that We shall not be liable to you or any third party for any termination or suspension of your account.

You agree to indemnify, defend, and hold harmless eSalon, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your or any other party’s access to or use of the Service using your account and/or credentials.

6. Service and Content Restrictions

7. User-Generated Content

8. DMCA Copyright Policy and Copyright Agent

eSalon respects the Intellectual Property rights of others and expects users of its Service to do the same. eSalon may remove content that in its sole discretion appears to infringe the Intellectual Property rights of others. In addition, eSalon, in its sole and absolute discretion, may terminate the accounts of users who infringe the Intellectual Property rights of others.

If you believe that a user of the Service has infringed your copyright rights, please notify eSalon’s Copyright Agent (contact information below) and provide the following information: (a) a physical or electronic signature of the person authorized to act on behalf of the owner of the copyright right; (b) an identification of the copyright protected property claimed to have been infringed; (c) a detailed description of the material that you claim is infringing, so that We may locate it, including the URL where the infringing material appears; (d) your address, telephone number, and email address; (e) a statement by you that you have a good faith belief that the allegedly infringing use is not authorized by the copyright owner, its agent, or the law; and (f) a statement by you, made under penalty of perjury, that the foregoing information is accurate and that you are authorized to act on behalf of the owner of the copyright(s) involved.

Copyright Agent
Legal Department
eSalon.com, LLC
1910 E. Maple Ave
El Segundo, CA 90245
email: [email protected]

9. Links and Third-Party Services

We are not responsible for third parties or their content, advertisement(s), apps or sites (“Third-Party Services”). For instance, portions of the Service may be integrated into or linked to third-party sites, platforms and apps that We do not control. Similarly, We may make ads and third-party content or services, which We also may not control, available to you on or via Our Service. This may include the ability to register or sign in to Our Services using Facebook Connect or other third-party tools, and to post content on third-party sites and services using their plug-ins made available on Our Services. Use caution when dealing with third parties and consult their terms of use and privacy policies. We take no responsibility for Third-Party Services. In addition, while eSalon may provide you with a link to a third party web site, it is understood that eSalon does not endorse, approve, sponsor or support such sites.

If you are accessing or using the Service through Apple, Android, or any other platform, these are Third-Party Services. If you access Our Apps via Apple, click here for Additional Terms and conditions that are applicable to you and are incorporated into the Terms by this reference.

10. Text Messaging & Automated Call Terms

11. Disclaimer of Warranties

We strive to accurately describe Our products or services offered on the Service; however, We do not warrant that such specifications, pricing, or other content on the Service is complete, accurate, reliable, current, or error-free and products may not be available in all areas. For online orders, if available, Additional Terms apply.

AS PERMITTED BY APPLICABLE LAW, THE MATERIALS AND INFORMATION ON THE SERVICE, AND ANY MATERIALS MADE AVAILABLE THROUGH THE SERVICE, ARE PROVIDED "AS IS", “AS AVAILABLE”, AND “WITH ALL FAULTS” BASIS AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, ESALON AND ITS DIRECT AND INDIRECT PARENTS, SUBSIDIARIES, AFFILIATES, AND EACH OF THEIR RESPECTIVE EMPLOYEES, DIRECTORS, MEMBERS, MANAGERS, SHAREHOLDERS, AGENTS, VENDORS, LICENSORS, LICENSEES, CONTRACTORS, CUSTOMERS, SUCCESSORS, AND ASSIGNS (COLLECTIVELY, “ESALON PARTIES”) DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

AS PERMITTED BY APPLICABLE LAW, ESALON PARTIES DISCLAIM ALL LIABILITY AND ASSUME NO RESPONSIBILITY FOR THE RESULTS OF ANY DEFECTS OR INACCURACIES THAT MAY EXIST IN THE SERVICE OR FROM ITS OPERATION. ESALON MAKES NO WARRANTY THAT (I) THE OPERATION OF THE SERVICE WILL MEET THE USER´S REQUIREMENTS; (II) ACCESS TO THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, FREE OF VIRUSES, WORMS, TROJAN HORSES OR OTHER HARMFUL COMPONENTS, OR BE FREE OF DEFECTS OR ERRORS; (III) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE; OR (IV) DEFECTS WILL BE CORRECTED. YOU (AND NOT ESALON) ASSUME THE ENTIRE COST OF ALL SERVICING, REPAIR, OR CORRECTION THAT MAY BE NECESSARY FOR YOUR COMPUTER EQUIPMENT AND SOFTWARE AS A RESULT OF ANY VIRUSES, ERRORS OR ANY OTHER PROBLEMS WHATSOEVER YOU MAY HAVE AS A RESULT OF VISITING THE SERVICE.

NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (I) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY ESALON OR ITS SUPPLIERS WITH REGARD TO A PHYSICAL PRODUCT SOLD BY ESALON, OR ANY WARRANTY ON A PHYSICAL PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (II) ESALON PARTIES’ LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY ESALON PARTIES TO THE EXTENT NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (III) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST ESALON PARTIES THAT IS NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW.

12. Limitation of Liability

AS PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES, WHETHER DUE TO NEGLIGENCE OR OTHERWISE, SHALL ESALON PARTIES BE LIABLE FOR ANY DAMAGES OR INJURY, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR OTHER DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR PROFIT, THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SERVICE OR ANY MATERIALS IN THE SERVICE, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICE OR INFORMATION AVAILABLE IN THE SERVICE. THESE INCLUDE, BUT ARE NOT LIMITED TO, DAMAGES OR INJURY CAUSED BY ERROR, OMISSION, INTERRUPTION, DEFECT, FAILURE OF PERFORMANCE, DELAY IN OPERATION OR TRANSMISSION, LINE FAILURE OR COMPUTER VIRUS, WORM, TROJAN HORSE OR OTHER HARMFUL COMPONENT, INCLUDING FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. AS PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL A ESALON PARTIES’ TOTAL LIABILITY TO YOU FOR DAMAGES, LOSSES, AND/OR CAUSES OF ACTION ARISING OUT OF THE SERVICE EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100), OR THE AMOUNT YOU HAVE PAID ESALON IN CONNECTION WITH A PRODUCT OR SERVICE UNDERLYING THE CLAIM, AND ANY CLAIM OR CAUSE OF ACTION YOU MAY HAVE WITH RESPECT TO THE SERVICE (INCLUDING BUT NOT LIMITED TO THE PURCHASE OF ESALON PRODUCTS) MUST BE COMMENCED WITHIN ONE (1) YEAR AFTER THE CLAIM OR CAUSE OF ACTION ARISES.

NOTWITHSTANDING THE FOREGOING, THIS SECTION DOES NOT EXPAND OR LIMIT (I) ANY EXPRESS, WRITTEN PRODUCT WARRANTY OR RELATED DISCLAIMERS THAT ARE PROVIDED BY ESALON OR ITS SUPPLIERS WITH REGARD TO A PHYSICAL PRODUCT SOLD BY ESALON TO YOU, OR ANY WARRANTY ON A PHYSICAL PRODUCT TO THE EXTENT REQUIRED BY APPLICABLE LAW; (II) ESALON PARTIES’ LIABILITY FOR PERSONAL INJURY TO YOU CAUSED BY ESALON PARTIES TO THE EXTENT NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW; OR (III) ANY CAUSE OF ACTION YOU MAY HAVE AGAINST ESALON PARTIES THAT IS NOT WAIVABLE OR CANNOT BE LIMITED UNDER APPLICABLE LAW.

13. Indemnification

You agree to indemnify, defend, and hold harmless eSalon, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from (a) your access to and/or use of the Service (including, but not limited to, any negligent or wrongful conduct); (b) Your UGC; (c) any access to and/or use of your account (including by you or by any other person accessing or using your account); (d) any violation of these Terms by you or any person acting on your behalf; (d) any dispute or issue between you and any third parties; and (e) any illegal, unlawful, or wrongful conduct by you and/or any conduct by you that violates (or causes another person to violate) any applicable law, rule or regulation.

14. Arbitration and Dispute Terms

PLEASE READ THE FOLLOWING SECTION CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH ESALON AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. THIS SECTION 14 OF THIS AGREEMENT SHALL BE REFERRED TO AS THE “ARBITRATION AGREEMENT”.

15. Downloaded Software

If you download software from the Service, the software and all files, images and data relating to the software is subject to the license terms in the software license that accompanies or is provided with the software. You may only use the software pursuant to the terms of such software license. You do not own the downloaded software, and eSalon does not transfer ownership of the software to you. You may not redistribute, sell, decompile, reverse engineer, disassemble, or otherwise reduce the software to a human-perceivable form.

16. Update to Terms

It is your responsibility to review the posted Terms and any applicable Additional Terms each time you use this SERVICE YOU ARE ENTERING INTO A NEW AGREEMENT WITH US ON THE THEN APPLICABLE TERMS AND CONDITIONS AND YOU AGREE THAT WE MAY NOTIFY YOU OF NEW TERMS BY POSTING THEM ON THE SERVICE (OR IN ANY OTHER REASONABLE MANNER OF NOTICE WHICH WE ELECT), AND THAT YOUR USE OF THE SERVICE AFTER SUCH NOTICE CONSTITUTES YOUR GOING FORWARD AGREEMENT TO THE NEW TERMS FOR YOUR NEW USE AND TRANSACTIONS. Any new Terms or Additional Terms will be effective as to new use and transactions as of the time that We post them, or such later date as may be specified in them or in other notice to you. In the event any notice to you of new, revised, or additional terms is determined by a tribunal to be insufficient, the prior agreement shall continue until sufficient notice to establish a new agreement occurs. You can reject any new, revised or additional terms by discontinuing use of the Service.

17. Forward-looking Statements

The Service may contain statements that involve eSalon´s intentions, expectations or predictions. Such statements reflect the views of eSalon as of the date made with respect to future events and are subject to risks and uncertainties. These statements could be inaccurate or could become inaccurate as a result of developments occurring after their respective dates. eSalon disclaims any intention or obligation to update or revise these statements.

18. Severability/No Waiver, Entire Agreement

If any provision of these Terms shall be found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions. No failure on the part of eSalon to enforce these Terms shall constitute a waiver of any of eSalon´s rights under these Terms, whether for past or future actions on the part of any person. These Terms shall be the entire agreement between eSalon and you with respect to the subject matter hereto, and supersede all prior or contemporaneous understandings regarding such subject matter. No amendment to or modification of this Terms will be binding unless provided as an update by eSalon to this document, or signed in writing by an authorized officer of eSalon.

19. Prices

eSalon reserves the right to modify its pricing at any time, by posting new prices on the Site. In addition, if you are enrolled a Flex-Plan, new pricing will only affect deliveries made a minimum of ten (10) days after any price change.

For sales where the total amount is greater than €150 the customer will be the importer of record where the goods originate from the UK or US and additional import VAT and customs duty may apply.

20. Phone Numbers

🇺🇸 USA (English): (833) 909-2213

21. Subscription Services for Client Purchases

Flex-Plan and Promotional Discount

One of the easiest ways to purchase eSalon products is to opt-in to eSalon's Flex-Plan. The Flex-Plan automatically sends your next order, which includes all items that you have chosen to include in your Flex-Plan, on the delivery frequency of your choice. Only one Flex-Plan cycle per customer can be selected at a time. By opting into the Flex-Plan, a customer will receive a discount on the purchase price of all AutoShip-designated items included in the AutoShip order; items added to the order that are not part of the Flex-Plan will not receive a Flex-Plan discount.

Each time eSalon ships a product to you, eSalon will charge the credit card saved in your account for the cost of the product(s) plus any applicable taxes and shipping charges (in fact, this is done by our payment processor, not by eSalon itself which does not use or store your credit card information). If you are located in the EU region, your payment is managed by our UK company, eSalon.com Ltd, as our payment processor. As an eSalon customer, you have the flexibility to make adjustments to your hair color and AutoShip order online, including any or all of the following: adjusting your hair color formula, consulting with a licensed hair colorist for color selections, adding or removing items in your AutoShip selection, changing the quantity of any items selected, rescheduling your order for a future date and/or skipping an upcoming order. You just need to let us know at least 24 hours before we prepare your upcoming hair color product for delivery. Customers are sent a notification for each upcoming order five days prior to order shipment. Once your account has been set up and your first order shipped, you may turn off AutoShip or make adjustments to your Plan at any time by logging-in to your account and choosing the delivery settings option, or by calling a toll-free eSalon telephone number set forth above. Your cancellation will not affect your obligation with respect to any product that already has been prepared for upcoming delivery to you. You also may restart the Flex-Plan at any time at colorsmithco.ca/my_account.

From time to time eSalon may offer promotions to people who want to become eSalon clients. These promotions may be specific to new or prospective clients and not available to existing or previous clients, and may be limited to one per household, one per unique user account, one per credit card, one per address, or one per email address. eSalon reserves the right to determine if a promotion meant for a new client is applicable to you.

You also benefit from our 100% Satisfaction Guarantee (see below).

AFTER YOU TERMINATE YOUR PARTICIPATION IN THE FLEX-PLAN WE WILL NOT PREPARE ANY MORE PRODUCTS FOR YOU AND YOUR CREDIT CARD WILL NOT BE CHARGED (provided that you terminate before we have prepared your next shipment).

Acknowledgment

To the maximum extent permitted under applicable law, this Section is your written Acknowledgment setting forth information that you should retain (by printing out these Terms of Use) so that you understand certain important information and your rights under our Flex-Plan set forth above, which is an automatic renewal program ("Service").

  1. Offer Terms: In connection with a Flex-Plan listed above, you keep a credit (or debit) card active in your account, and this card is automatically charged by our payment processor each time products ordered by you are shipped to you. This will continue indefinitely until you cancel the particular Service, as indicated below. The amount charged to your card each time may change under both Services, depending on the price and/or number of product(s)you have selected.
  2. Affirmative Consent: Your participation in our Service constitutes your affirmative consent to participate in these automatic renewal/continuous service programs.
  3. Cancellation: We make cancellation easy: (1) You can login to your account and cancel the next scheduled shipment. (2) Or you can call our toll-free phone number(s) indicated in the User Accounts section above and indicate which Service you want to cancel. (3) Or you can use our email address, [email protected], to cancel the particular Service. (4) Or you can write to us at "Service Cancellation," eSalon.com, LLC, 1910 E. Maple Ave El Segundo, CA 90245, USA. In any case, if your order has not already been prepared for shipment or shipped, your card will no longer be charged by the particular Service you are cancelling.
  4. The minimum purchase under a Flex-Plan is one eSalon product per 12-week period. However, you have the right to change this to timing that may better suit you by logging into your account.
  5. Should there be a material change to the terms of either Service, especially if the change affects automatic renewal or continuous service, we will post such material change conspicuously in updated Terms of Use.

22. Gift Cards

23. Invite a Friend and Referral Credits

When you invite friends to join eSalon.com, you will receive a $0.00 referral credit in your account for each friend who makes a Qualified First Time Purchase of at least $0.00—excluding tax, shipping and handling ("Referral Credit"). Your friend must be a new client (this offer excludes existing or returning clients). There is no limit to the amount of Referral Credits you can earn. You can track your Referral Credits by visiting the Invite a Friend section after logging into your account. Referral Credits will accrue in your account and do not expire, and are automatically applied to your orders or other purchases at checkout.

If two people refer the same friend, the Referral Credit is applied to the account of the referral link used to make the purchase, regardless of which link was received first. Limit to one Referral Credit per new email address registered on the Site.

You may not use spam or send unsolicited emails to people you do not know personally to collect Referral Credits.

Referral Credits may not be bartered, exchanged or sold, and have no cash value by themselves and cannot be redeemed for cash, and only have a notional cash value of $0.00 when used in connection with an eligible purchase on eSalon.com.

eSalon reserves the right to cancel your Referral Credits at its discretion if it determines you have violated these Terms of Use, including through fraudulent or misleading referral activity.

eSalon reserves the right, at any time and without prior written notice, to add, remove or otherwise modify the terms of the Invite a Friend program and the issuance and use of Referral Credits.

24. Product Warranties

HAIR COLOR AND HAIR CARE PRODUCT DIFFERENCES ARE LIKELY TO OCCUR FOR MULTIPLE REASONS, INCLUDING BUT NOT LIMITED TO THE ACCURACY OF YOUR RESPONSES TO ESALON'S QUESTIONS AND/OR PROMPTS, THE SPECIFIC COLOR SETTINGS ON YOUR MONITOR, THE MANNER IN WHICH YOU TREAT THE PRODUCTS AND THE CARE WITH WHICH YOU FOLLOW THE INSTRUCTIONS AND CAUTIONS THEREON, AND YOUR PARTICULAR HAIR COLOR AND HAIR CARE PRODUCT APPLICATION TECHNIQUE. ESALON DOES NOT REPRESENT OR WARRANT THAT YOUR HAIR COLOR AND HAIR CARE RESULTS WILL BE IDENTICAL TO THAT OF THE PHOTOS OR IMAGES DISPLAYED ON THE SITE. ESALON DOES NOT MAKE ANY REPRESENTATION OR WARRANTY REGARDING DELIVERY TIMES.

25. Safety Precautions/Warnings

ESALON PRODUCTS MAY CONTAIN INGREDIENTS WHICH CAN CAUSE ALLERGIC REACTIONS, AND IN RARE CASES SUCH REACTIONS CAN BE SEVERE. YOU AGREE TO FOLLOW ALL SAFETY PRECAUTIONS, WARNINGS AND INSTRUCTIONS SET FORTH ON THE PRODUCT PACKAGING AND IN THE COLORING GUIDE AND PERSONALIZED INSTRUCTIONS. TO VIEW THE LIST OF INGREDIENTS USED IN ESALON PRODUCTS AND THE REFERENCED PRECAUTIONS AND WARNINGS, PLEASE VISIT colorsmithco.ca/safetyprecautions.

26. Satisfaction Guaranteed

If you are not completely satisfied with your eSalon products, at your choice, we will either send you a new hair color formulation (or replacement hair care product) or issue a refund for your purchased items. To request a new reformulation (or replacement hair care product) or to request a refund, please contact us within 30 days from the date of your purchase. Shipping costs are not refundable. eSalon reserves the right to limit refunds or reformulations (including product replacements) to one per client per product.

27. Returns

eSalon will issue a refund only for unused products returned within 30 days of the purchase date. Electronics (including but not limited to blow dryers, straighteners, curling irons) may only be returned unopened within 30 days of purchase in their original packaging. Refunds are processed within 10 business days once eSalon has received the merchandise back. Shipping and handling fees are not refundable and eSalon reserves the right to limit refunds to one per client per product.

This website uses cookies

This website uses cookies and similar technologies to operate our site and services, optimise the website, monitor sessions, enhance your experience, and for marketing. These technologies may monitor your use of the site and share that information with third parties, including for analytics, social media, and advertising purposes. For more info, including on data retention, see the privacy notices linked below. Click “Cookie Settings” to opt-out of certain advertising cookies. By accessing or using the website, you agree to the use of cookies to collect and share your information, and to our Terms of Use (including arbitration & class waiver terms), Privacy Policy and (for California residents) the CA Privacy Notice.